We take pride in our customer service and would be happy to hear from you whatever your experience, good or bad. Please do get in touch if you have any issues (or even just to say hello!).

How do I contact Ginger Nomad?

You can use our online enquiry form here for a quick and easy contact method: Contact Us

On our contact page you will find our contact telephone numbers, address and a store location should you wish to visit us.

Whilst we are available standard hours (Monday-Saturday 9.30am -5.30pm) we are sometimes available out of hours. Please call on +44 114 392 0032 or you can email us anytime at sales@importair.co.uk.

How secure is this website?

Our websites security is as safe as current/existing technology allows. We make sure our website is always up to date on the latest security measures and are always monitoring any new threats.

Returns

If you need to return a product, either for exchange or refund, you need to first contact us to get a returns number and register the return. This means we can process your return as quickly and efficiently as possible. You can find more information regarding returns here: Shipping & Returns

Complaints

It is very rare we receive complaints and we endeavour to have any complaint resolved immediately. If you do feel unhappy regarding any part of our service please do contact us right away.

Terms and Conditions

T&C information for Ginger Nomad can be found here: Terms and Conditions

Privacy / GDPR

We know how important it is to safeguard any data of our customers, we will only use the information we collect about you lawfully for the use of payment and shipping products. You can find our full privacy statement here: Privacy / GDPR